Delete User Profile and Data

We understand that circumstances change, and you might decide to part ways with Sniffspace. If you've made that decision, we're here to assist you in deleting your user profile and associated data, including your dog's information and past booking history. Please read the following information carefully to understand the process.

 

What Happens When You Delete Your Account

When your account deletion request is processed:

 

  • Your account will be deactivated immediately
  • You will no longer be able to log in
  • Your public profile will be removed from the platform
  • All marketing communications will stop
  • Your personal details will no longer be visible to other users

Account deletion is permanent and cannot be undone.

Personal Information That Is Removed or Anonymised

Upon account deletion, Sniffspace will remove or anonymise personal information that is no longer required, including:

 

  • Your name and profile details
  • Email address and phone number
  • Profile images and uploaded photos
  • Dog profiles and related information
  • Saved preferences and wishlists
  • Reviews you have written (your name will be replaced with “Deleted User”)

This information will no longer be identifiable to other users or publicly accessible.

Important Considerations

  • No Recovery: Once the deletion process is complete, there's no way to recover your data. Make sure you've backed up any important information you might need in the future.
  • Logged Out Everywhere: You will be automatically logged out from all devices after the deletion process. This is an additional security measure.
  • Unfinished Bookings: If you have any ongoing bookings, they will be cancelled, and any applicable refund policies will be followed.
  • Feedback: We value your feedback. If you choose to provide a reason for your departure, it helps us improve our services.

Requesting Profile Deletion

If you're ready to proceed with the deletion of your user profile and data, please send an email to [email protected] with the subject line "Profile Deletion Request." Please include your registered email address and any additional information that might help us identify your account.

Delete Account Warning

  • Your account will be permanently deactivated.
  • Personal details will be removed or anonymised.
  • Booking and payment records may be retained for legal and financial reasons.