Articles in this category How to invite doggy friends during the booking process? Although we want to make sure that there are no strange dogs at your booking and therefore only allow 1 doggy booking General Space Rules Sniffspace is a place where dog lovers and dog owners come together for the betterment of our canine companions. Hosts are more than happy to help dogs have fun in a safe and secure environment and re... How to cancel a booking You can cancel a booking without penalty up to 3hrs before the time of your visit. Here is how to cancel your reservation: Log into Sniffspace website Go to 'My Account' What vaccinations does my dog need? All dogs must have current C3 vaccination which protects your dog against distemper, hepatitis and parvovirus, to use a Sniffspace. Alternatively you can upload your Titre test results from your veter... How to leave a review for a space? This FAQ takes you through where to find the review link so that you can let the host know how well they are doing. Start by logging into your account here How to invite a friend after a booking is made. Although we want to make sure that there are no strange dogs at your booking and therefore only allow 1 doggy booking How does our pricing work? The Sniffspace pricing you see on the site is the price per hour for up to 2 dogs from the same family. This is the full amount you will be charged to take your dog to the space. Both dogs must be reg... How to invite an extra friend after a booking is made. Although we want to make sure that there are no strange dogs at your booking and therefore only allow 1 doggy booking at a time, you can ask your doggy friends to join your sniffari….Let’s face it, of... How to reschedule a booking We understand that there are some times where you may need to reschedule your booking. This can be done at no charge as long as you do it at least 3hrs before your booking time. You can reschedule a b... How to message your host You can message your host, only AFTER you have made a booking at their space. Here is how to message your host: Log into Sniffspace website Go to 'My Account' Click on 'My Messages' Use the dropdown... How to verify your account When you first sign up to Sniffspace, you will need to verify your email address. Verification is important so that we know that we can reach you with booking confirmations and changes. To verify you... Can I withdraw my credit back into my bank account? Refunds from your account are possible with approval from the Sniffdpace team. To request a refund, please send an email to support@sniffspace.com.au stating the following: - Name - Registered email -... Can I still message a guest who has completed their booking? Messaging stays open after a booking is complete to allow you to communicate with your past guest, thank them for com What is the 30min block between bookings for? Within the platform and calendar, you may find that there is a start time, but no end time available., This is because we have a 30min "buffer" between each booking. This buffer allows the people usin... Can I ask a question before I book a space? Absolutely you can! We know that many people will have extra questions they'd like answered by our hosts before booking a space so we've made it super simple for you to do. Here's how to ask questions... Updating your Dogs details like photos, vaccination record and vaccination due date You can update your dog's details at any stage in your account. This is vitally important when it comes to their vaccination details as we require all dogs to be vaccinated to attend a Sniffspace. If ...
